Privacy Policy

1. Organization identity and contact details

This website is operated by LIFEHOUSE INC, a Non-profit Corporation using the friendly business name Life House Inc.

2. Information visitors may provide

You may provide information when you contact Life House Inc., initiate a conversation through the LeadConnector Chat Widget, send an email, call the organization, request information, discuss a partnership, seek support, make or ask about a donation, or otherwise communicate with us.

Depending on the interaction, this information may include:

• Your name and contact information.
• The contents of messages, emails, inquiries, and customer-service conversations.
• Information you voluntarily share about housing, treatment resources, workforce-readiness needs, scholarship questions, partnership interests, scheduling, applications, or donation support.
• Records of requests, referrals, follow-ups, preferences, and communication history.
• Any documents or other information you choose to provide.

Please avoid sending highly sensitive information unless it is reasonably necessary for the request and you have confirmed an appropriate method for providing it.

3. Information collected through the LeadConnector Chat Widget

The LeadConnector Chat Widget is the website’s only SMS opt-in method. When you use it, the widget may collect information required to start and continue the conversation, such as your name, mobile number, message, consent choices, timestamps, delivery records, opt-out status, and related communication history.

The widget is generated and controlled through HighLevel. The widget presents its own required mobile disclosures, including message-frequency information, message and data rate information, and STOP and HELP instructions. Life House Inc. does not use a separate website form or custom checkbox to collect SMS consent.

Information collected through the widget may be processed by platform, communications, hosting, security, and message-delivery providers acting on behalf of Life House Inc. and only as reasonably necessary to operate those services.

4. SMS and mobile-information privacy

Life House Inc. applies the following rules to mobile information and text-message consent:

• Mobile opt-in data and text-message consent will not be sold, rented, or transferred for unrelated marketing.
• Information may be provided to service providers or subcontractors only when reasonably necessary to support communications, customer service, platform operation, message delivery, fraud prevention, security, or legal compliance.
• SMS opt-in consent data is excluded from any broader or general data-sharing category described elsewhere in this policy.
• Text-message originator opt-in data and consent will not be disclosed to other third parties for their independent use.

Opting out and requesting help

You may opt out of text messages at any time by replying STOP. You may request assistance by replying HELP, emailing [email protected], or calling +1 443-471-8185.

Opting out of SMS does not prevent you from contacting Life House Inc. by phone or email.

5. Website usage, device, cookie, and analytics information

When you visit the website, technical information may be collected automatically by the website, hosting environment, security tools, or other service providers used to operate the site. This may include:

• Internet Protocol address and approximate location derived from it.
• Browser type, device type, operating system, language, and screen characteristics.
• Pages viewed, links selected, referring pages, visit times, and interaction information.
• Cookie identifiers, session information, diagnostic logs, and security events.

Life House Inc. may use cookies or similar technologies that are necessary for site functionality, security, preferences, communications, or measurement. The specific tools used should be confirmed by the organization and reflected in this policy when the website is deployed.

6. Donation transaction information

If you make a donation through a third-party donation or payment platform, that provider may collect payment-card, bank-account, billing, identity, and transaction information under its own terms and privacy policy. Life House Inc. should not receive full payment credentials unless a provider specifically makes them available for a legitimate operational purpose.

Life House Inc. may receive donation records such as the donor’s name, contact details, donation amount, date, campaign or designation, transaction status, receipt information, and notes the donor chooses to provide. This information may be used to process and acknowledge donations, maintain records, respond to questions, prevent fraud, and meet legal or accounting obligations.

7. How information may be used

Life House Inc. may use information to:

• Respond to housing, recovery-resource, treatment-support, workforce-readiness, scholarship, partnership, scheduling, application, donation-support, and other customer-care inquiries.
• Provide requested information, referrals, follow-ups, or service updates.
• Operate, maintain, secure, troubleshoot, and improve the website and communications systems.
• Maintain communication preferences, opt-out records, and conversation history.
• Coordinate with service providers, community partners, or other organizations when requested, authorized, or reasonably necessary to address an inquiry.
• Process and document donations and related support requests.
• Detect fraud, misuse, security incidents, or technical problems.
• Comply with legal, regulatory, tax, accounting, insurance, contractual, or safety obligations.
• Establish, exercise, or defend legal rights.

8. Service providers, subcontractors, legal, and safety disclosures

Life House Inc. may provide information to vendors and subcontractors that perform services on its behalf, such as website hosting, communications platforms, message delivery, customer service, data storage, security, fraud prevention, donation processing, professional services, and technical support. These providers should receive only the information reasonably necessary for their role and should be required to protect it appropriately.

Information may also be disclosed when Life House Inc. reasonably believes disclosure is necessary to:

• Comply with law, legal process, court order, or a valid government request.
• Protect the rights, safety, or property of Life House Inc., website visitors, participants, staff, partners, or the public.
• Investigate fraud, abuse, threats, security incidents, or violations of applicable terms.
• Respond to an emergency or serious safety concern when disclosure is permitted or required by law.
• Support a reorganization, merger, financing, or transfer involving the organization, subject to applicable legal and nonprofit obligations.

These general disclosure categories do not include SMS opt-in consent data. Mobile opt-in and text-message consent information remains subject to the separate restrictions in the “SMS and mobile-information privacy” section above.

9. Data retention and security limitations

Retention

Life House Inc. may retain information for as long as reasonably necessary to respond to inquiries, provide requested support, maintain communication and opt-out records, administer donations, manage partnerships, satisfy legal or accounting duties, resolve disputes, protect safety, and enforce agreements. Actual retention periods may vary by record type and should be confirmed by the organization.

Security

Life House Inc. seeks to use reasonable administrative, technical, and organizational safeguards appropriate to the information and available resources. However, no website, communications platform, storage system, or transmission method can be guaranteed to be completely secure. Visitors should use care when deciding what information to provide electronically.

10. User choices

Depending on applicable law and the nature of the information, you may ask Life House Inc. to review, correct, update, or delete certain information, or to limit particular uses. Some requests may be restricted by legal, safety, recordkeeping, operational, or technical requirements.

• To stop SMS messages, reply STOP.
• For SMS help, reply HELP.
• To update other communication preferences or submit a privacy request, email [email protected] or call +1 443-471-8185.
• You may adjust cookie controls through your browser or device. Disabling some cookies may affect website functionality.

Life House Inc. may need to verify a request before acting on it.

11. Children’s privacy and external links

Children’s privacy

This website is not designed to knowingly collect personal information from children without appropriate authorization. The organization must confirm whether it intentionally collects information from minors and update this section and its procedures accordingly. A parent or guardian who believes a child has provided information may contact Life House Inc. using the details below.

External links

The website may link to external websites, service providers, referral resources, community partners, or donation platforms. Life House Inc. does not control the privacy or security practices of those external services. Review their policies before providing information.

12. Policy updates and contact information

Life House Inc. may update this Privacy Policy as its website, programs, vendors, communications practices, or legal obligations change. The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through other appropriate channels.

Questions or requests concerning this policy may be directed to: