Terms of Service

1. Acceptance of terms and organization identity

By accessing or using this website, you agree to these Terms of Service and the Privacy Policy. If you do not agree, do not use the website.

The website is operated by LIFEHOUSE INC, a Non-profit Corporation using the friendly business name Life House Inc., located at 3500 W Rogers Ave, Baltimore, MD 21215, United States.

These terms apply to website visitors, people seeking information or support, family members, donors, charitable supporters, service providers, community organizations, and potential partners.

2. Informational nature of website content

The website provides general information about Life House Inc., its mission, its development goals, possible recovery-housing and support resources, partnership opportunities, and ways to contact the organization.

Website content is not medical, psychiatric, clinical, legal, financial, or other professional advice. It should not replace evaluation or advice from an appropriately qualified professional. Information may change and may not reflect current capacity, funding, eligibility criteria, provider availability, or program status.

3. Recovery, housing, treatment, and partnership information

Life House Inc. is raising funds to develop recovery housing, integrated treatment programs, workforce-readiness services, scholarships, and residential care facilities. Descriptions on the website communicate intended services and development goals; they do not guarantee that a specific service is currently available to every person.

Nothing on this website guarantees:

• Admission to, acceptance into, or completion of any program.
• Immediate or future housing availability or placement.
• Eligibility for treatment, residential care, services, or referrals.
• A medical, mental-health, substance-use, recovery, or other treatment outcome.
• Employment, job placement, wages, training completion, or career outcomes.
• A scholarship, grant, financial assistance, transportation, food, medication support, or other funding.
• Acceptance of a proposed partnership, donation restriction, development project, or service arrangement.

Availability and eligibility may depend on funding, staffing, capacity, location, third-party provider requirements, documentation, safety considerations, program criteria, and individual circumstances.

4. No emergency services

Messages may not be read or answered immediately. Do not rely on the website or customer-care communications for urgent medical, psychiatric, safety, withdrawal-management, or crisis needs.

5. Donation terms and third-party processors

Donations are voluntary and should be made only through a donation channel verified by Life House Inc. The organization may use third-party donation or payment processors. Those providers may apply their own terms, privacy practices, fees, verification procedures, processing times, refund rules, and security controls.

Unless Life House Inc. expressly agrees otherwise in writing, a donation does not create a right to direct day-to-day operations, receive services, obtain admission, secure a partnership, or require a particular outcome.

Life House Inc. will make reasonable efforts to honor accepted donation designations, but legal, operational, programmatic, or practical circumstances may require funds to be redirected where permitted. Donors should contact the organization before making a restricted or conditional gift.

Tax treatment depends on applicable law and the donor’s circumstances. The website does not provide tax advice and does not display a tax-exempt designation unless and until the organization confirms it may legally do so.

6. SMS Communications Terms

Program name: Life House Inc. Customer Care Communications

Messages are sent only after a visitor voluntarily initiates or completes the consent process through the HighLevel-generated LeadConnector Chat Widget. Consent does not occur through any other website form.

Messages may include:

• Responses to requested information about housing, recovery resources, treatment support, workforce readiness, scholarships, programs, or donations.
• Service-related follow-ups.
• Partnership communications.
• Scheduling information.
• Application updates or requested next-step information.
• Other customer-care messages related to the visitor’s inquiry or conversation.

Message frequency varies according to the visitor’s request and conversation. Message and data rates may apply.

• Reply STOP to opt out.
• Reply HELP for assistance.
• Opting out of SMS does not prevent you from contacting Life House Inc. by phone at +1 443-471-8185 or by email at [email protected].
• Mobile carriers are not responsible for delayed or undelivered messages.

For more information, review the Privacy Policy or visit the Contact page.

7. External links and intellectual property

External links

The website may link to third-party websites, donation processors, referral resources, service providers, or partner organizations. Links are provided for convenience and do not necessarily indicate endorsement, control, or responsibility. Third-party services are governed by their own terms and policies.

Intellectual property

Unless otherwise stated, website text, layout, graphics, branding, and other original materials are owned by or licensed to Life House Inc. and are protected by applicable intellectual-property laws. You may view and print reasonable portions for personal, informational, or noncommercial use. You may not reproduce, sell, republish, alter, or exploit website materials without permission or a lawful basis.

8. Prohibited conduct

You agree not to:

• Use the website for unlawful, fraudulent, abusive, harassing, threatening, or deceptive purposes.
• Misrepresent your identity, authority, needs, eligibility, affiliation, or intentions.
• Attempt to gain unauthorized access to accounts, systems, data, or communications.
• Interfere with website operation, security, availability, or other users.
• Introduce malicious code, automated abuse, scraping that burdens the site, or other harmful technology.
• Submit content that violates another person’s rights or applicable law.
• Use information from the website to exploit, discriminate against, or harm people seeking recovery-related support.

9. Disclaimer of warranties and limitation of liability

Disclaimer of warranties

The website and its content are provided on an “as available” basis. To the extent permitted by law, Life House Inc. does not make warranties that the website will always be available, error-free, secure, complete, or suitable for every purpose, or that information, referrals, external services, or communications will produce a particular result.

Limitation of liability

To the extent permitted by law, Life House Inc. and its directors, officers, staff, volunteers, contractors, and service providers will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from use of, inability to use, or reliance on the website or external links.

For direct losses, responsibility will be limited to losses that were reasonably foreseeable and directly caused by a proven failure to meet an applicable legal duty. Nothing in these terms excludes liability that cannot lawfully be excluded or limited.

10. Indemnification

To the extent permitted by law, you agree to be responsible for reasonable losses, claims, costs, or expenses that result from your unlawful misuse of the website, your material violation of these terms, or content you knowingly submit in violation of another person’s rights. This provision does not require you to indemnify Life House Inc. for its own unlawful conduct or negligence where such a requirement would be prohibited.

11. Changes to terms

Changes

Life House Inc. may update these terms when the website, services, communications practices, or legal requirements change. Updated terms will be posted with a revised effective date. Continued use after an update means the revised terms apply to future use, to the extent permitted by law.

12. Contact details

Questions about these terms may be directed to: